Refund Policy
Last Updated: May 2023
Introduction
At Image DPI Converter, we strive to ensure complete satisfaction with our services. This Refund Policy outlines our procedures regarding refunds for paid services and subscriptions.
Free Services
The basic Image DPI Converter tools are provided free of charge. As these services are free, no refunds apply to the use of our basic functionality.
Premium Subscriptions
For our premium subscription services, the following refund terms apply:
- 14-Day Refund Period: We offer a 14-day money-back guarantee from the date of purchase if you are not satisfied with our premium services.
- Eligibility: To be eligible for a refund, you must submit your request within 14 days of the initial purchase.
- First-Time Subscribers: This refund policy primarily applies to first-time subscribers. Refunds for subscription renewals are handled on a case-by-case basis.
How to Request a Refund
To request a refund, please:
- Email us at imagedpiconverter@gmail.com with the subject line "Refund Request"
- Include your purchase details (date of purchase, email associated with the account)
- Briefly explain the reason for your refund request
We aim to process all refund requests within 5 business days. Once approved, refunds will be processed back to the original payment method used for the purchase.
Exceptions
Refunds may not be available in the following situations:
- Requests made after the 14-day refund period has expired
- Violations of our Terms of Service
- Fraudulent or suspicious activity associated with the account
- Promotional or heavily discounted purchases (as specified in the offer terms)
Cancellation of Subscription
Cancelling your subscription will stop future billing cycles but will not automatically trigger a refund. You will continue to have access to premium features until the end of your current billing period.
To cancel your subscription, please access your account settings or contact our support team at imagedpiconverter@gmail.com.
Processing Time
Once a refund is approved, please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective upon posting to the website. For significant changes, we will make reasonable efforts to notify you.
Contact Us
If you have any questions about our Refund Policy, please contact us at: